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Directive (EU) 2019/882 · European Accessibility Act · Annex V

The EU accessibility statement, signed in Prague.

Since 28 June 2025, companies that offer covered services to consumers in the Union must meet the accessibility requirements and publish how they do it. Nobody has built a business on EU fines yet; the first complaints are coming from consumer associations, not regulators.

E-commerceBankingE-booksTransport ticketsTelecoms
In forcesince 28 June 2025 · 27 member states
A professional woman reading a braille book
The statement describes the service as it is, including what does not work yet.

What Annex V asks you to publish

Annex V content
ElementWhat it means in practice
General description of the serviceWhat it is, in accessible formats
Descriptions needed to understand itHow the service is used, step by step
How it meets the requirementsThe standard used, EN 301 549 and WCAG 2.2 AA, and the result
Known limitationsOpen barriers and when they will be fixed
ContactWhere to report a barrier, and the market surveillance authority

What we sign

01

Annex V statement

Signed by Europe Services SE, in up to six EU languages.

02

Test record

Manual and automatic, EN 301 549 and WCAG 2.2 AA.

03

Feedback channel

Hosted, in your customers' languages.

04

Annex IV file

For products, in EU Plus.

Does the European Accessibility Act apply to companies outside the EU?

Yes, when they offer a covered service to consumers in the Union. The Act follows the customer: a Canadian or American online shop selling to buyers in France is in scope for its French customers.

Which services are covered?

E-commerce, consumer banking, e-books and their software, electronic communications, access to audiovisual media services, and websites, apps, e-tickets and information for air, bus, rail and waterborne passenger transport.

Are small companies exempt?

Microenterprises providing services, with fewer than 10 staff and an annual turnover or balance sheet of no more than 2 million euros, are exempt from the service requirements. Everyone else is in.

Does the law require a third party to sign?

No. The Directive asks you to publish the information; it does not say who writes it. What authorities and enterprise buyers trust is an independent test with a named company established in the Union. That is what Europe Services SE signs.

What are the fines?

Each member state sets its own. Germany's Barrierefreiheitsstärkungsgesetz allows fines up to 100,000 euros, and several states let consumer associations bring claims.

Get the EU statement

690 € a year for one domain, 1,290 € for three domains and six languages.

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