Ontario: the AODA compliance report is due 31 December 2026. days left for organizations with 20 or more employees in Ontario. What applies to you
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Terms of service

Last reviewed: 11 September 2026. The English version governs.

Use your browser's print dialog and choose “Save as PDF”. The version you accept is recorded with your order.

Version 2.0 · in force from 11 September 2026 · applies to every order, free trial and renewal placed on accessibilitystatement.org. The service is offered to businesses and organisations only.

1. Definitions

In these terms the following words have the meaning given here.

2. Parties and signing companies

2.1 Your contract is with Europe Services SE. We collect every payment and issue every receipt and invoice.

2.2 Each Document is signed by the group company established in the jurisdiction it concerns, acting as our subcontractor for that purpose:

2.3 We remain responsible to you for the work of the Signing Companies as if it were our own.

2.4 The Services are offered only to businesses, public bodies and non-profit organisations acting for purposes connected with their activity. By ordering you confirm that you are not a consumer. If mandatory consumer law nevertheless applies to you, it prevails over these terms to the extent required.

3. The services

3.1 For the Scope and for the plan you buy, we provide the following during each Service Year:

  1. an automatic test of the pages of the Scope;
  2. a manual test of the user journeys listed in your scope form, performed by a person using keyboard only, at least one desktop screen reader with a current browser, one mobile screen reader, and zoom at 200 % and 400 %;
  3. the Document for each jurisdiction included in your plan, signed by the Signing Company, with its Record Code, a list of the Barriers found (criterion, location, date found, status) and a developer report describing how to reproduce and verify each Barrier;
  4. a Public Register entry and the Badge;
  5. the Feedback Channel, with forwarding and archiving as described in section 12;
  6. an automatic retest every month and the reissue of the Document after we verify fixes, as described in section 11;
  7. for the Canada and Global plans: draft answers for the Ontario accessibility compliance report with the evidence each answer relies on, a draft accessibility policy, a draft multi-year accessibility plan where your size requires one, and, if you are federally regulated, a draft accessibility plan or progress report and the text of the notice to the Accessibility Commissioner under the Accessible Canada Act;
  8. for the EU and EU Plus plans: the information required by Annex V of Directive (EU) 2019/882, in the languages of Annex 1, and for EU Plus the technical documentation of Annex IV for products in scope;
  9. answers by email, within one Business Day, to questions about the Documents we issued.

3.2 Additional websites, apps, languages, journeys, document libraries or pages above the limits of Annex 1 are quoted separately and in writing before any work starts.

4. What is not included

Unless we agree otherwise in writing, the Services do not include, and we do not accept responsibility for:

  1. filing the Ontario accessibility compliance report, publishing an Accessible Canada Act plan or progress report, or notifying any authority. These acts are yours: the Ontario report is a self-certification made by an officer of your organisation;
  2. fixing Barriers, changing your code, content, design or third-party components. Remediation is quoted separately;
  3. legal advice or representation before any authority, court or tribunal. We are not a law firm;
  4. any government certification. No government certifies organisations under the AODA, the Accessible Canada Act, Directive (EU) 2019/882 or the Equality Act 2010, and our Documents are not presented as such;
  5. the accessibility of anything outside the Scope, including content added or changed after the test date, third-party platforms you link to, and physical premises;
  6. replying on your behalf to people who use the Feedback Channel, or deciding how you respond to them;
  7. accessibility overlays, widgets or scripts that modify your pages. We do not sell or recommend them.

5. Orders and contract

5.1 You place an order by choosing a plan, entering your details and paying through our payment provider. The contract is formed when the payment is confirmed. We then send a payment receipt and a link to the scope form.

5.2 You must give accurate details. The legal name, address and registration or VAT number entered in the scope form are those that appear on the Documents and on the tax invoice.

5.3 Before we start, we may refuse an order, for example if the Scope cannot be tested within the plan, if the information given is false, or if the Client or its use of the Services would breach sanctions or law. In that case we refund the full amount under section 17.

5.4 Test mode: checkouts opened from accessibilitystatement.org/test/ use test money of our payment provider, create orders with a reference starting with TEST-, and produce documents marked as test. They create no contract and no obligation to pay.

6. Free trial

6.1 We may offer a free trial of seven days, at our discretion and for one organisation only once. A trial starts when we send you the scope form and ends on the date stated in our email.

6.2 During the trial we perform the test and sign the Document, so that you can use the Badge and the public status page from the first day. The Document carries the trial end date and the Public Register shows it. Before the trial ends we send a payment link. If you pay by the end of the trial, the contract continues as if you had ordered on that day and the Service Year starts from the signature of the Document.

6.3 If you do not pay by the end of the seventh day, on the eighth day the Document is set to lapsed, the Badge turns red and the public status says so. the Document shows as lapsed on the Public Register, the Badge turns red, and you may not continue to present it as current. You may pay later to reactivate it, if we still hold the test.

6.4 We may end a trial early if the information given is false or the trial is used to obtain Documents without intention to pay.

6bis. Declarations you make when you sign the scope form

Before signing the scope form you confirm each of the following. They are repeated here so that you can read them in full before you tick them.

  1. Truthful information. Everything entered in the scope form is complete and accurate to the best of your knowledge, in particular the number of employees in Ontario, whether you are federally regulated, the websites in the Scope and what you already have in place. A false or misleading statement may invalidate the Document under section 24.3 and, in Ontario, expose the organisation and its officers to the penalties of section 22 of the AODA.
  2. Authority to sign. The person who signs is authorised to bind the organisation and to give those answers on its behalf.
  3. The filing stays yours. You acknowledge that the accessibility compliance report is certified and submitted by an officer of your organisation, that we do not file it, do not modify your code and do not give legal advice.
  4. Acceptance of these terms. You have read and accept these terms, the cancellation and refunds rules, the annual renewal and the privacy notice.
  5. Scope and access. You own or control the websites and apps listed, and you authorise us to test them automatically and manually for the duration of the Services, including with test accounts you provide.
  6. Electronic signature. You agree that the signature drawn or typed in the form, with its date, time and reference, has the same value as a handwritten signature, under Regulation (EU) 910/2014 and Act No. 297/2016 Coll. in the Czech Republic. We keep the signature, the date, the time and a one-way hash of the IP address with the file, for five years.

Ticking those boxes is a condition of the Services: without them we cannot start the test, and no Document is signed.

7. Your obligations

7.1 You will:

  1. complete the scope form accurately and tell us promptly of any change to it, in particular of the number of employees in Ontario and of federal regulation;
  2. give us access to the Scope, including test accounts, staging environments and sample data where needed, and keep them working until the test is complete. Never send passwords through the scope form: we ask for them through a separate channel;
  3. name an officer who will review and certify the Ontario report, and a contact who receives the messages of the Feedback Channel;
  4. review every draft we provide before you rely on it. Drafts of the Ontario report answers, policies and plans are based on the information you give; the decision to certify, publish or file is yours;
  5. publish the Badge and the link to the Feedback Channel only while the Document is current, and not alter them;
  6. not present a Document as covering content, websites or jurisdictions it does not cover, or as a government certification;
  7. tell us about significant changes to the Scope, such as a redesign or a new checkout, so that we can retest it.

7.2 Delays caused by missing access, incomplete answers or late replies extend our deadlines by the same time.

8. Method and standards

8.1 We test against the standard required in each jurisdiction: WCAG 2.0 Level AA for section 14 of Ontario Regulation 191/11; EN 301 549 and WCAG 2.2 Level AA for Directive (EU) 2019/882; WCAG 2.2 Level AA for the United Kingdom. Where helpful we also report results against a more recent version of WCAG.

8.2 Automatic tools find only part of the Barriers. Our Documents rely on the manual test of the journeys you chose and on a sample of pages. A Document states the method, the tools, the browsers, the date and the Scope actually tested.

8.3 We record exceptions that the applicable rules allow, such as live captions and pre-recorded audio description under Ontario Regulation 191/11, and content that is not practicable to convert, only where you give us the information that supports them.

8.4 We may improve our method during the Service Year. The method stated in each Document is the one applied to it.

9. Signed documents

9.1 A Document states what we tested, how, when, and what we found. It records the result as conformant, partially conformant or not conformant, and lists each open Barrier.

9.2 A Document is accurate as of its test date for the Scope it describes. It does not guarantee that the Scope will remain accessible, that no other Barrier exists outside the tested sample, or that an authority, court or customer will reach the same conclusion.

9.3 Documents are signed electronically by the Signing Company and carry a fingerprint (SHA-256) of their content. Any change to a Document produces a new fingerprint and a new issue date.

9.4 We keep every version of every Document, and the test that produced it, for five years after the end of the Services.

9.5 You may show a Document to authorities, customers, auditors and tender panels, in full and without changes.

10. Public register, code and badge

10.1 Every Document can be checked by anyone through its Record Code. The Public Register shows the organisation, the website, the jurisdiction, the standard, the result, the Signing Company, the issue and validity dates and the current status.

10.2 Your organisation is listed on the public list of register.php only if you agree to it in the scope form. You may withdraw that consent at any time by writing to us; the Record Code then remains verifiable but is not listed.

10.3 We grant you, for the duration of the Services, a non-exclusive, non-transferable licence to display the Badge on the websites in the Scope. The Badge shows the live status and cannot be made to show a status the Document does not have.

11. Monthly retest and status

11.1 We run an automatic retest of the Scope every month. A Document can have one of the following statuses:

11.2 When you tell us that Barriers are fixed, we verify the fixes and reissue the Document with a new date and the same Record Code, within five Business Days. Up to four reissues per Service Year are included; further reissues are quoted.

12. Hosted feedback process

12.1 The Feedback Channel accepts reports of Barriers from the public, in several formats on request. Each message receives a reference, is logged and is forwarded by email to the contact you named within two Business Days.

12.2 You decide how and when to reply. We do not answer on the merits on your behalf. We record the Barrier in the Document when a retest confirms it.

12.3 We keep messages and forwarding records for five years, so that you can produce them to an authority or use them in a progress report. Our processing of the personal data contained in the messages follows Annex 2.

13. Timing

13.1 We sign the first Document within five Business Days of receiving a complete scope form and the access we need, for Scopes within the limits of Annex 1.

13.2 Large websites, apps and document libraries receive a written timetable before payment. Deadlines are targets, not essential terms, unless we agree otherwise in writing.

13.3 For the Ontario report due on 31 December 2026, we cannot guarantee delivery before that date for scope forms completed after 15 December 2026.

13bis. Email address and verification code

13bis.1 The scope form asks you to confirm the email address of the certifying officer with a six-digit code that we send to that address. The code is valid for fifteen minutes, allows six attempts and five sends. Confirmation proves that the mailbox exists and is yours; without it the form cannot be completed.

13bis.2 That address receives the Documents, the tax invoice, the renewal notices and the sign-in link to the client area. Keep it working and tell us in writing if it changes.

14. Fees, invoices and VAT

14.1 Fees are those shown on the website at the time of order, per Service Year, paid in advance: Canada 890 CAD, EU 690 EUR, EU Plus 1,290 EUR, Global 1,990 EUR. The renewal fee from the second Service Year is 20 % lower: 712 CAD, 552 EUR, 1,032 EUR and 1,592 EUR. There is no charge per page, per retest or per feedback message within the limits of Annex 1.

14.2 Payments are processed by Mollie B.V. We never see or store card numbers.

14.3 At payment we issue a payment receipt. The tax invoice is issued by Europe Services SE when the first Document is signed, with the legal details given in the scope form. Each renewal charge receives its own tax invoice. Invoices are numbered in a separate series of Europe Services SE and are available in your client area.

14.4 Value added tax: customers established outside the European Union are outside the scope of Czech VAT, Section 9(1) of Act No. 235/2004 Coll.; customers established in the European Union pay Czech VAT at 21 %, unless they give a VAT identification number of another Member State that is confirmed by the VIES system at the time of order, in which case the reverse charge of Article 196 of Directive 2006/112/EC applies. Only a positive VIES answer removes the VAT.

14.5 Fees are stated exclusive of VAT and of any bank or currency conversion charges of your own bank. Withholding taxes, if any apply in your country, are borne by you and do not reduce the amount due.

14.6 We may change fees for future Service Years by telling you at least 30 days before the renewal date. If you do not accept the change, you may cancel the renewal without charge.

15. Renewal and cancellation

15.1 The Services renew automatically for a further Service Year at the renewal fee, charged by our payment provider to the payment method you authorised at the first payment. We remind you 30, 7 and 1 days before each renewal.

15.2 You may cancel the automatic renewal at any time before the renewal date, from your client area or by writing to us. Cancellation takes effect at the end of the current Service Year; the Documents remain valid until then and then show as lapsed. No cancellation fee applies.

15.3 You may restart the renewal from your client area before or after the end of the Service Year, at the renewal fee, while we still hold the test.

16. Failed payments

16.1 If a renewal charge fails, we tell you and the Documents remain active for a grace period of eight days from the first failure, during which you can pay from your client area.

16.2 If no payment is received by the end of the grace period, the Documents show as lapsed and the Badge turns red. They are reactivated on the day the payment is received.

17. Refunds

17.1 If, after reading your scope form, we find that the Scope cannot be tested within your plan and you do not accept a written quote for the difference, or if we refuse an order under section 5.3, we refund the full amount before starting work.

17.2 Once a Document has been signed, the fee for that Service Year is not refundable, because the test and the Document have been delivered. Renewal fees charged by mistake after a timely cancellation are refunded in full.

17.3 Refunds are made to the original payment method, usually within five to ten Business Days. The cancellation and refunds page summarises these rules.

18. Intellectual property

18.1 You keep all rights in your websites, content and data. You grant us the right to access, copy and analyse the Scope to the extent necessary to provide the Services.

18.2 The Documents, drafts, reports, templates, methods and software we use remain ours or our licensors'. We grant you a perpetual, non-exclusive, non-transferable licence to use, copy and publish the Documents and drafts delivered to you for your own compliance purposes. A lapsed or withdrawn Document may be kept in your records but may not be presented as current.

18.3 You may not remove the Record Code, the fingerprint or the name of the Signing Company from a Document, or present our work as produced by another person.

18.4 We may mention your organisation as a client only if you agreed to the public register listing, and may use anonymised statistics derived from our tests.

19. Confidentiality

19.1 Each party keeps confidential the non-public information received from the other, uses it only to perform the contract, and discloses it only to staff, group companies and subcontractors who need it and are bound by equivalent obligations.

19.2 These obligations do not apply to information that is public, already known, independently developed or required to be disclosed by law or by an authority; in the last case the disclosing party informs the other where allowed.

19.3 The Public Register information of section 10.1 is public by nature.

19.4 Confidentiality survives the end of the contract for five years.

20. Personal data

20.1 We process the personal data of your contacts as an independent controller to manage the contract, invoicing and our legal obligations, as described in our privacy notice.

20.2 We process the personal data contained in Feedback Channel messages, and any personal data we see while testing the Scope, as a processor on your behalf. Annex 2 sets out the terms of that processing and forms part of these terms for the purposes of Article 28 of Regulation (EU) 2016/679 and of the UK GDPR, and of the Personal Information Protection and Electronic Documents Act where it applies.

20.3 Test accounts and sample data given to us must not contain real personal data of your customers unless strictly necessary.

21. Warranties

21.1 We warrant that the Services are performed with reasonable skill and care, by trained staff, in accordance with the method stated in each Document.

21.2 If a Document contains an error attributable to us, we correct and reissue it without charge within five Business Days of your written notice, which is your first remedy.

21.3 Except as stated in this section, and to the extent allowed by law, we give no other warranty, in particular that the Scope complies with any law, that an authority will accept a filing, or that no claim will be brought against you.

22. Liability

22.1 Our total liability arising out of or in connection with the contract, whether in contract, tort or otherwise, is limited in each Service Year to the fees paid by you for that Service Year.

22.2 We are not liable for loss of profit, revenue, business, contracts or goodwill, for fines or penalties imposed on you, or for indirect or consequential loss.

22.3 We are not liable for loss arising from inaccurate or incomplete information you gave us, from changes to the Scope after the test date, from the parts of the Scope not tested, or from your decision to certify, publish or file a document.

22.4 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for any other liability that cannot be limited by law.

22.5 Claims must be notified in writing within twelve months of the event that gives rise to them.

23. Your indemnity

You will hold us and the Signing Companies harmless against claims of third parties, and the reasonable costs of defending them, that arise from false information you gave us, from the use of a Document outside its Scope or after it lapsed or was withdrawn, from changes you made to a Document or to the Badge, or from content in the Scope that infringes the rights of others.

24. Suspension and termination

24.1 Either party may terminate the contract at the end of a Service Year by cancelling the renewal under section 15.

24.2 Either party may terminate immediately by written notice if the other commits a material breach and does not remedy it within fifteen days of a written request, or becomes insolvent.

24.3 We may withdraw a Document immediately, set its status to withdrawn on the Public Register and suspend the Services if you gave false information that affects the Document, if you present a Document as covering what it does not cover or as a government certification, if you alter a Document or the Badge, or if continuing would breach sanctions or law. Fees already paid are not refunded in these cases.

24.4 On termination, the licences of sections 10.3 and 18.2 for current use end, the Documents show their final status on the Public Register, and we keep the records of section 9.4 and the invoices as required by law. Sections 9.4, 18, 19, 20, 22, 23 and 30 survive termination.

25. Subcontractors

We may use the Signing Companies and the following providers to perform the Services: Contabo GmbH (hosting of the website and data); Amazon Web Services EMEA SARL (sending of email through Amazon SES, region Stockholm); Hostinger International Ltd (domain, DNS and incoming email); Mollie B.V. (payments, the Netherlands). We remain responsible for them. We may replace a provider by telling you through this page or by email at least 30 days in advance where Annex 2 requires it.

26. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, acts of authorities, failures of public networks or of third-party infrastructure, strikes not limited to the affected party, or attacks on information systems despite reasonable security measures. The affected party informs the other promptly and resumes performance as soon as possible. If the event lasts more than 60 days, either party may terminate for the unused part of the Service Year, which we refund pro rata.

27. Changes to these terms

27.1 We may change these terms for future orders at any time by publishing a new version on this page.

27.2 For existing contracts, a change applies from the next renewal if we tell you at least 30 days before the renewal date. If you do not accept it, you may cancel the renewal without charge. Changes required by law, or that only benefit you, may apply earlier.

28. Notices

28.1 Notices under these terms are given in writing by email. Our address for notices is info@accessibilitystatement.org. Your address is the email given in the order, or a different address you tell us in writing.

28.2 An email is deemed received on the Business Day after it is sent, unless the sender receives a delivery failure message.

29. General provisions

29.1 Entire agreement. These terms, the plan selected at checkout, any written quote we accepted and the annexes form the whole agreement between the parties on their subject. Terms printed on your purchase orders do not apply.

29.2 Order of precedence. In case of conflict: a written quote signed by both parties, then Annex 2 for personal data, then these terms, then the website.

29.3 Assignment. You may not transfer the contract without our written consent. We may transfer it to a company of our group, telling you in writing.

29.4 Severability. If a provision is invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose.

29.5 No waiver. A delay in exercising a right is not a waiver of it.

29.6 Language. These terms are drafted in English. Translations are for information; the English version prevails.

29.7 Electronic form. The contract is concluded and kept in electronic form. You can print or save these terms at any time; the version accepted at checkout is recorded with your order.

30. Law and jurisdiction

30.1 The contract and any non-contractual obligation arising from it are governed by the law of the Czech Republic, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

30.2 The courts of Prague, Czech Republic, have exclusive jurisdiction, without prejudice to the mandatory jurisdiction of other courts. Before going to court the parties will try to settle the dispute in good faith for thirty days from a written notice describing it.

Annex 0 · What we sign, in one page

JurisdictionDocumentLegal basisStandardSigned by
Ontario, CanadaWeb Accessibility Conformance RecordAODA 2005 · O. Reg. 191/11, s. 14WCAG 2.0 AA (reported at 2.2 AA)Goldman Services INC
Canada, federalAccessibility plan, progress report, feedback descriptionAccessible Canada Act, SC 2019, c. 10Plan and report content set by the regulationsGoldman Services INC
European UnionAccessibility statementDirective (EU) 2019/882, art. 13 and Annex VEN 301 549 · WCAG 2.2 AAEurope Services SE
United KingdomAccessibility conformance reportEquality Act 2010, reasonable adjustmentsWCAG 2.2 AAREP27 LTD

Annex 1 · Plans and limits

CanadaEUEU PlusGlobal
Fee, first Service Year890 CAD690 EUR1,290 EUR1,990 EUR
Renewal fee712 CAD552 EUR1,032 EUR1,592 EUR
DocumentsWeb conformance record (Goldman Services INC)Accessibility statement (Europe Services SE)Accessibility statement (Europe Services SE)All three signing companies
Domains or apps1131
Languages of the DocumentEnglish, French on request262
Journeys tested by handup to 5up to 5up to 5 per domainup to 5
Ontario report answers, policy, multi-year planIncludedIncluded
Accessible Canada Act documentsIncluded if federally regulatedIncluded if federally regulated
Annex IV technical file (products)Included
Feedback Channel, monthly retest, Badge, Public RegisterIncludedIncludedIncludedIncluded
Reissues after verified fixes4 per year4 per year4 per year4 per year

Annex 2 · Data processing terms

This annex applies where we process personal data on your behalf (section 20.2). You are the controller and we are the processor.

  1. Subject and duration. Operation of the Feedback Channel and testing of the Scope, for the duration of the Services and the retention periods below.
  2. Nature and purpose. Receiving, logging, forwarding and archiving messages from members of the public; viewing personal data that appears in the Scope during tests.
  3. Categories of data subjects. Users of your website who send a message through the Feedback Channel; persons whose data appears in the Scope or in test accounts.
  4. Categories of personal data. Name, email address, telephone number, content of the message, preferred reply format, date and time; any data visible in the Scope. We do not request special categories of data; a message may reveal a disability because of its subject, and we treat it with particular care.
  5. Instructions. We process only on your documented instructions, which are these terms and your settings, unless the law requires otherwise, in which case we inform you where allowed.
  6. Confidentiality. Persons authorised to process the data are bound by confidentiality.
  7. Security. Encryption in transit (TLS), storage outside the public web directory with restricted access, authentication for administrative access, logging of access, backups and rate limiting of public forms.
  8. Sub-processors. Contabo GmbH (hosting), Amazon Web Services EMEA SARL (email sending, EU region), Hostinger International Ltd (incoming email). You authorise these sub-processors; we inform you 30 days before adding or replacing one, and you may object on reasonable grounds, in which case either party may terminate the affected Services with a pro rata refund.
  9. Transfers. Where data is processed outside the European Economic Area, the transfer relies on an adequacy decision or on the standard contractual clauses of the European Commission. Forwarding to a contact outside the Union takes place on your instruction. Where Goldman Services INC in Canada accesses the data, the transfer relies on the adequacy decision of the European Commission for Canada.
  10. Assistance. We help you, as far as reasonably possible, to answer requests of data subjects, to ensure security, and with impact assessments and consultations, at no charge for requests that take less than two hours a year.
  11. Personal data breaches. We notify you without undue delay and in any case within 48 hours of becoming aware of a breach affecting your data, with the information then available.
  12. Retention and deletion. Messages and forwarding records: five years after receipt. Data seen during tests: not stored beyond the test report, which contains no personal data unless strictly necessary. At the end of the Services we delete or return the data on your written choice, except where the law requires retention.
  13. Audits. We make available the information necessary to demonstrate compliance and allow audits by you or an auditor you appoint, bound by confidentiality, once a year with 30 days' notice, at your cost.

Annex 3 · Contacts

Supplier and invoicing: Europe Services SE, Na Čečeličce 425/4, Smíchov, 150 00 Praha 5, Czech Republic · IČO 03571785 · DIČ CZ03571785 · info@accessibilitystatement.org · +420 775 397 884

Canada: Goldman Services INC, 175 West Beaver Creek Rd, Unit 10, Richmond Hill, ON L4B 3M1, Canada · +1 438 900 4620

United Kingdom: REP27 LTD, company number 17385889, Unit 82a James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom

Client area: accessibilitystatement.org/account.php · Public register: accessibilitystatement.org/verify.php