01Customer Service
Everyone with 1+ employee
Assistive devices, service animals and support persons welcome; notice of temporary disruptions; staff trained; feedback process.
O. Reg. 191/11 · Accessibility for Ontarians with Disabilities Act, 2005
AODA compliance report 2026: due 31 December.
Every organization with 20 or more employees in Ontario files it: businesses and non-profits, Ontario companies and foreign ones with staff in the province. Below: what applies to you, a readiness check you can do in one minute, the five standards, the penalties, and what we prepare and sign.
20 to 49 employees50 or moreEvery 3 yearsSelf-certifiedWCAG 2.0 AA at 50+
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31 Dec 2026— days left · 20+ employees in Ontario
Step zero
Count the people who work in Ontario
The AODA follows your employees, not your head office. Full-time, part-time and seasonal count; contractors, agency staff and volunteers do not. Count on the day you file.
A company registered in Delaware or Quebec with 25 people working in Toronto files exactly like a Toronto company. Remote employees who live and work in Ontario count too. Franchise systems count per legal entity: each franchisee is its own organization.
Employee counter
Only people who work in Ontario.
0Enter your numbers.
| Obligation | 1 to 19 | 20 to 49 | 50 or more |
|---|---|---|---|
| Compliance report every 3 years | No | Yes | Yes |
| Accessibility policies | Yes | Yes | Yes, written and public |
| Multi-year plan, reviewed at least every 5 years | No | No | Yes |
| Training, with records | Yes | Yes | Yes |
| Public web content at WCAG 2.0 AA | No | No | Yes |
| Accessible feedback process | Yes | Yes | Yes |
One minute
Readiness check
Tick what you can prove today with a document. This is the evidence an inspector asks for after you certify the report.
Tick the items you have.
The regulation
Five standards, one report
The report asks, standard by standard, whether you meet each requirement that applies to your size. The general requirements (policies, training, feedback, formats) apply to everyone and come first; then each standard adds its own.
0102Information and Communications
Web at 50+
Accessible formats and communication supports on request, accessible emergency information, and public web content at WCAG 2.0 AA for 50+.
03Employment
Everyone, more at 50+
Accommodation in recruitment and hiring, accessible workplace emergency information; at 50+, documented individual accommodation plans and return-to-work process.
04Design of Public Spaces
When you build or redevelop
Outdoor paths, parking, service counters and waiting areas that are new or redeveloped must meet the technical requirements.
05Transportation
Transport providers only
Conventional and specialized transit, taxis, ferries. Most businesses do not have obligations here.
Twenty years
How we got to 31 December 2026
- 2005
The Act
Ontario passes the AODA with the goal of an accessible province by 2025.
- 2011
One regulation
The Integrated Accessibility Standards Regulation, O. Reg. 191/11, brings the standards together.
- 2014
New websites
Organizations with 50+ employees: new websites and web content at WCAG 2.0 Level A.
- 2021
All web content
Organizations with 50+ employees: all public websites and web content at WCAG 2.0 Level AA.
- 2023
Last report
Previous compliance report for businesses and non-profits with 20+ employees.
- 2026
31 December
Current deadline. Filed in the Accessibility Compliance Reporting portal.
In order
The five steps
Count the employees in Ontario
That number decides everything else.
Put the policies in writing
Your commitment and how you meet each standard. Public at 50 or more.
Plan and train
Multi-year plan at 50 or more; training records for everyone who deals with the public or writes policy.
Test the website
WCAG 2.0 AA at 50 or more. A yes here without a test is the riskiest answer on the form.
Answer and certify
A senior officer answers in the portal and certifies. Keep the evidence behind each answer.
The report is certified by your officer. What makes it true is the file behind it.
Inspectors do not read your policy first. They ask for evidence of the answer you gave: training records, the feedback log, the website test.
After you certify
The evidence behind each yes
The report is a list of yes or no answers. If the Accessibility Directorate follows up, it asks for the document behind each yes. This is the file we build with you.
| Requirement | Evidence to keep | Who |
|---|---|---|
| Accessibility policies | The written policy, date approved, where it is published | All; public at 50+ |
| Training | Names, dates and content of training on the standards and the Human Rights Code | All |
| Feedback process | Where people can give feedback, in which formats, and the log of messages and replies | All |
| Accessible formats | How requests are handled, response times, examples of formats provided | All |
| Emergency information | Public emergency procedures available in accessible formats; individual plans for employees who need them | All |
| Recruitment and accommodation | Job postings mentioning accommodation; at 50+, documented individual accommodation and return-to-work plans | All; more at 50+ |
| Multi-year plan | The plan, when it was last reviewed, and the status report on progress | 50+ |
| Website | A WCAG 2.0 AA test of public web content, with date, scope and open barriers | 50+ |
Summary for private and non-profit organizations under O. Reg. 191/11. Your file depends on your size and activities.
Enforcement
What the penalties really are
Enforcement is graduated. Most organizations meet a reminder or an order long before a fine; the ceilings on conviction are high.
- ReminderA notice that the report is missing.
- InspectionRequest for the evidence behind your answers.
- Director's orderA deadline to comply.
- Administrative penaltyMonetary penalties for corporations, rising with repeat violations.
- ProsecutionOn conviction: up to $100,000 a day for a corporation, $50,000 a day for directors and officers.
| Who | Maximum on conviction |
|---|---|
| Corporation | $100,000 for each day |
| Director or officer | $50,000 for each day |
| Individual or unincorporated organization | $50,000 for each day |
Canada plan · 890 CAD
What we prepare and sign
01
Answers with evidence
Each question answered from your situation, with the document that proves it listed next to the answer.
02
Policy and plan
Written for your organization, public at 50 or more, available in accessible formats.
03
Web record signed in Ontario
WCAG 2.0 AA test signed by Goldman Services INC, public code, live badge. See the specimen.
04
Feedback process running
Hosted page, messages logged and forwarded, five years of records.
Get the 2026 file ready
890 CAD a year. Report answers, policy, plan and the WCAG record, signed by Goldman Services INC in Richmond Hill.
Questions Ontario organizations actually ask
We have 20 employees but no office in Ontario. Do we file?
If those employees work in Ontario, yes, even remotely. The AODA counts people working in the province, not buildings. If nobody works in Ontario, the AODA does not apply to you, whatever your customers are.
How do we count employees?
Full-time, part-time and seasonal employees who work in Ontario. Contractors, agency staff and volunteers are not employees for this purpose. If you are near 20 or 50, count carefully: the thresholds change what you owe.
Who signs the report?
A senior officer of your organization, who certifies that the answers are true. That is why we prepare them with evidence: a yes on the report should match a document you can produce.
We missed the 2023 report. Is it too late?
File in 2026 as required, and keep the evidence of what you have in place now. Enforcement usually starts with reminders and orders before penalties, but missing two cycles is a pattern, not an oversight.
Our site is on Shopify, Wix or WordPress. Does that help?
The platform does not matter; the result does. Most barriers we find come from themes, apps and plugins added on top. We test the live site as your customers use it.
Is WCAG 2.2 required in Ontario?
No. Section 14 of O. Reg. 191/11 names WCAG 2.0 Level AA. We test 2.2 AA as well and report both, because federal and EU rules already point there, and because 2.2 covers the mobile and focus problems customers actually meet.
Do we need to publish anything?
At 50 or more employees, your accessibility policy and multi-year plan must be public, and available in accessible formats on request. The compliance report itself is filed with the province, not published by you.
Does the web rule cover PDFs and apps?
It covers internet websites and web content, including documents you publish there, such as PDFs. Mobile apps are not named in section 14, but customers and buyers test them the same way, so we include them on request.
What about content we did not create, like embedded maps or reviews?
The regulation has exceptions for content that is not practicable to convert and for content you do not control. You must still be able to show why an exception applies; we record it in the conformance record.
Can we get more time?
The regulation does not offer extensions for the report. If you cannot say yes to a requirement, the honest answer is no, together with a plan. A documented plan is better evidence than a yes you cannot back up.